Privacy Policy

Last updated: March 1, 2026

Watt Avenue Pet Hospital (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1) Who we are

Watt Avenue Pet Hospital
3321 Watt Avenue, Suite 109, Sacramento, CA 95821
Phone: (916) 482 4084
Email: wattavepethospital@gmail.com

2) Scope

This Policy applies to our website at wattavenuepethospital.com and to information we collect when you contact us, request an appointment, visit our hospital, or communicate with us by phone, email, or text message.

3) Information we collect

We may collect the following categories of information:

1. Contact information
   Name, phone number, email address, mailing address.
2. Appointment and service information
   Appointment requests, visit history, services requested, reminders, and communication preferences.
3. Pet and patient-related information
   Pet name, species, age, medical history, medications, vaccination status, treatment plans, and related notes you provide or we create during care.
4. Payment and billing information
   Payment method details and billing information. Payments may be processed by third-party payment providers (for example, card networks or financing providers). We do not store full card numbers if processed by a third-party provider. We may accept CareCredit and other payment methods.
5. Website usage information
   IP address, device, and browser information, pages viewed, referring pages, and approximate location derived from IP.
6. Communications
   Records of calls, emails, and text messages, including timestamps and consent records where required.

4) How we collect information

We collect information when you:

1. Call or email us to schedule or discuss care.
2. Visit our hospital and complete forms.
3. Communicate with us by text message.
4. Use our website, which may automatically collect usage data through cookies and similar technologies.

5) How we use information

We use information to:

1. Provide veterinary services and customer support.
2. Schedule appointments, send reminders, and communicate about your pet’s care.
3. Process billing, payments, and financing where applicable.
4. Improve our operations, website content, and service quality.
5. Send administrative messages such as policy updates, closures, and service notices.
6. Send marketing or promotional messages only when permitted by law and based on your choices.

6) How we share information

We may share information in these situations:

1. Service providers
   Vendors that help us operate, such as practice management software, appointment reminder tools, communication platforms, website hosting, analytics, and payment processors.
2. Medical partners
   Laboratories, pharmacies, specialists, and referral hospitals, when needed for your pet’s care or at your direction.
3. Legal and safety
   If required by law, subpoena, court order, or to protect rights, safety, and security.
4. Business changes
   If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

Important mobile information rule for A2P compliance:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service or messaging, is permitted. All other categories exclude text messaging originator opt-in data and consent.

7) Cookies and analytics

Our website may use cookies and similar technologies to help the site function and understand usage. You can control cookies through your browser settings. Some features may not work properly if you disable cookies.

8) Your choices

You can:

1. Request access to, correction of, or deletion of certain personal information, subject to legal and operational limits.
2. Opt out of marketing emails by using the unsubscribe link.
3. Opt out of text messages by replying STOP (see Text Messaging section below).
4. Limit or disable cookies via browser settings.

9) Text messaging privacy and consent

If you provide your mobile number and opt in, we may send text messages related to your relationship with us, such as appointment confirmations, reminders, follow-ups, and occasional service announcements.

1. Opt out: Reply STOP to any message.
2. Help: Reply HELP for help.
3. Message frequency: Varies based on your appointments and preferences.
4. Rates: Message and data rates may apply.
5. Consent: Consent to receive texts is not a condition of purchase or receiving services.
6. Carriers: Carriers are not liable for delayed or undelivered messages.

10) Data retention and security

We retain information as needed for veterinary care, business operations, and legal compliance. We use reasonable safeguards to protect information, but no system can be guaranteed 100% secure.

11) Children

Our services and website are intended for adults. If you are under 18, do not submit personal information through the website without a parent or legal guardian.

12) California privacy rights

If you are a California resident, you may have rights to request access to, correction of, or deletion of personal information, and to opt out of certain sharing where applicable. We do not sell personal information.

13) Contact us

To ask questions or make a request, contact:
Watt Avenue Pet Hospital
Email: wattavepethospital@gmail.com
Phone: (916) 482 4084
Address: 3321 Watt Avenue, Suite 109, Sacramento, CA 95821